FAQs

You will receive order updates, including tracking - if you have not received tracking details in 1 business day - please contact us.

Click the My Account / Order Statuslink at the top right hand side of our site to view orders you have placed. Then click the Change quantities / cancel orderslink to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the My Account / Order Statuslink at the top right hand side of our site to track your order.

Click the My Account / Order Statuslink at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of delivered, please contact customer service for assistance.

Click the My Account / Order Statuslink at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of delivered, please contact customer service for assistance.

Click the My Account / Order Statuslink at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of delivered, please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the My Account / Order Status link at the top right side of our site.
2) Enter your email address.
3) Select I am a new customer.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the My Account / Order Statuslink at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click theMy Account / Order Statuslink at the top right hand side of our site. Under the login box you'll see a link that says Forgot your password? Click here.That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account / Order Statuslink at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

We only ship within Australia. Please create an account by clicking the My Account / Order Status link at the top right hand side of our site. During signup we'll ask for your shipping address details, including country.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. If you choose bank deposit payment needs to be made within 7 days.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

The Tech Den strive to deliver competitive prices and great service - should you find a competitors' product cheaper than us - please contact us, and we will do our best and where possible to match it.

Parallel or Grey Imported Goods.

Auction and Marketplace - ie Ebay and similar.

Large bulky items or heavy items.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Yes - All purchases include GST. On your orders invoice the amount of GST is shown separately.

Click theMy Account / Order Statuslink at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the My Account / Order Statuslink at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a hand. Whereas scrolling over anything that is NOT a link will leave your cursor as an arrow. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Please click here for our company contact information.