Shipping

Yes - free delivery for orders over $150 - Unfortunately heavy and large bulky items are not included. Items not considered bulky and heavy items will show "This item qualifies for FREE SHIPPING".  While an item may qualify for free shipping, you still need to spend over $150 to get FREE SHIPPING. The courier used for free shipping will be at the option of The Tech Den.

We keep our postage charge low to be fair to all of our valued customers.

Flat rate delivery of just $9.50 for orders up to $150

Options at checkout are given for express post if you require your order urgently, if this option is not provided, please contact us for an express post quote.

Orders are processed and cleared daily, Monday to Friday, and 95% of our orders are sent out within 24 hours (weekends and public holidays excluded).

Upon placing an order with us, you will receive a confirmation email advising that we have received your order.

When your order has been picked and packed, you will receive an email advising you of the tracking number.

If you have placed an order and paid for it and do not receive an email within 2 working days of payment, please contact us.

What cannot be sent: -
Orders cannot be sent to Parcel Lockers.
Some items, for example Frozen Foods, cannot be sent.

Live fish and corals cannot be sent.
Items that are considered as dangerous goods like CO2 cylinders over 100g cannot be sent - please contact us as we may be able to provide a solution for you.


Restrictions:-
The $9.50 is to make it easy to know the delivery cost for what you are purchasing from us. Unfortunately, due to postal restrictions some large bulky items or heavy items will have additional postage costs which is calculated at the checkout point. This excludes shipping fragile items and selected tanks, as these are not able to be shipped. These will be shown as "in store pick up" or identified as only being available to purchasers located in certain geographical locations.

Guarantees: -

Delivery Guarantees and delivery times - Whilst we make every effort to pick and pack your order quickly and carefully, we cannot take on the responsibility of the selected delivery option. This is done by a totally separate identity - therefore we cannot take any responsibility for delivery delays or any guarantees that they may offer. We do not want to discourage you from pursuing those guarantees that they offer but as we do not represent or offer the delivery times or guarantees, therefore this MUST be taken up directly with those that make those offers / guarantees. 

If your item does not arrive on time or not in the condition that is expected, there are important steps to follow.

In the case of Australia Post

For missing, late or damaged items :-

https://auspost.com.au/help-and-support/results?group=deliveryoptions&c=DelMis600

Under Australian Consumer Law, you can ask for compensation for lost or damaged parcels through Australia Post. To access this, when you call Australia Post, you MUST ask to be put through to a Team Leader in the Australian Consumer Law Team and advise that you wish to make a claim for compensation under Australian Consumer Law. While Australia Post may endeavour to request you to go back to us as a part of their process, asking for your request to be directed to the ACL team will resolve your issue. As it is considered a shared responsibility, we feel that it is only fair that items late, damaged or lost parcels by Australia Post are compensated by Australia Post.

Contact information

Australia Post

Phone: 13 13 18